The Upper Room Crisis Hotline
Saving lives....giving help, hope and prayer to those in need
Volunteer Training
1. Make sure that you fill out your volunteer form
Click the link below
2. Practice Sign in for your shift:
Click the link below
3. Practice Fill out Data Sheets:
Click the link below
4. Policy Manual Verification
5. Mandated Reporter Policy Verification
Priests On Call
Sunday
Fr. Pat Beck-"Fr. Jim"-1-361-558-8162
(Military Chaplain)
Fr. David Baratelli-"Fr. Michael"-1-732-280-2682 (Military Chaplain)
Monday
Bishop Conlon-"Fr. Bob"-1-815-258-9040
(9A.M.-9P.M)
Tuesday
Fr. Joseph -1-708-306-5317 or 1-708-597-3180 X214
Fr Jim-1-361-558-8162
(Military Chaplain)
Fr. Michael-1-732-280-2682 (Military Chaplain)
Fr. Bernard- 1-217-690-5423
Wednesday
Fr. Jim-1-361-588-8162
(Military Chaplain)
Fr. Luis-1-618-381-4829 (Military Chaplain)
Thursday
Fr. Allen-1-727-466-3066 (Home)
Fr. John-1-773-844-8162
(Military Chaplain)
Fr. Michael-1-732-280-2682(Military Chaplain)
Friday
Fr. Allen-1-727-466-3066(Preferred), Home 1-727-343-0516
Fr. Michael-1-732-280-2682 (Military Chaplain)
Fr. Jim-1-361-558-8162
(Military Chaplain)
Saturday
Fr. Jim-1-361-588-8162
(Military Chaplain)
Fr. Michael-1-732-280-2682 (Military Chaplain)
National Organizations for Referrals
To report all child abuse go to: https://americanspcc.org/
Alliance of Information and Referral Systems: www.unitedway.org
(For domestic violence prevention, local job training, assistance after a disaster, and more)
Local to the Will County/Illinois Area: www.willcountyhealthdept.com
815-727-8480
Local to Will County /Illinois Area: Catholic Charities Daybreak: 815-727-8521
Local to Will County/Illinois Area: Center for Emergency Housing: 815-723-3405
The National Institute of Mental Health (NIMH) Resource Center
Phone: 1-866-615-6464
National Suicide Prevention Lifeline:
Call 1-800-273-8255; Spanish 1-888-628-9454; Deaf or hearing loss-1-800-799-4889; Crisis Text Line: Text "HELLO" to 741741
Veterans Crisis Line:
Call 1-800-273-8255 and press 1 or text to 838255; Deaf or hearing loss 1-800-799-4889
Disaster Distress Helpline:
Call 1-800-985-5990 or text "TalkWithUs" to 66746
Provides immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster.
National Institute on drug abuse:
Treatment Locator 1-800-662-4357
Center for Addiction: 212-841-5200
Helpline for referral: 815-378-4373 in caller's area
LGBTQ Suicide Prevention
Call 1-800-273-8255
Text TALK to 741741
National Council on Problem Gambling
Helpline for referrals: 1-800-522-4700
International Sex Addiction
1-800-477-8191
contact@betterhelp.com (only email provided)
Download for Suicide Prevention Information
Download Suicide Phone Protocol
Instructors
(click onto links below)
Training Schedule
April 18th- June 8th, 2023
T- April 18 - Dr. Terry Smith
a.Introduction
b.Flow Chart
c.Issues Diagram
d.Begin Policy/Procedures
Thur- April 20th - Dr. Terry Smith and Ms. Jean Haas
a.Cont. Policy/Procedures
b.Overview of Accessing Resources and Providing Referrals
T- 25th – Dr. Terry Smith
Concepts and Listening Strategies/Skills
Thur- April 27th– Dr. Terry Smith
a. Motivational Interviewing
b. Stages of Change Model
T- May 2nd – Dr. Terry Smith
Overview of Mental Health Disorders
Th-May 4th-Dr. Debbie Major
Suicide and Survivor Grief
T- May 9th – Bishop Daniel Conlin
Spirituality and Prayer
Th- May 11th– Sr. Mary Frances Seeley, OSF, Ph.D
a. Calls concerning the Occult
T – May 16th – Dr. Billie Terrell
Religious, Moral and Ethical Issues
Thur- May 18th - Dr. James Healy
Sexuality and Relationships
T- May 23rd– Dr. Terry Smith and Ms. Jean Haas
a. Role-Playing
b. Data Sheet Documentation, Signing in/Out
c. Accessing Resources and Making Referrals
Thur- May 25th - Bonnie McPhillips & Brittany Gruver, Social Workers w Will County Sheriff.
John Lukancic, Retired Cpt and Coordinator of Joliet Fire Dept Peer Group
a. Understanding the Challenges Experienced by First Responders and their families
T- May 30th– Marcia Van Natta
a. Substance Abuse and Addictions
b. Role Playing
Thur- June 1st - James Kubalewski, MSW, LCSW Client Centered Counseling and Motivational Interviewing
T-June 6th– Deacon Ray Hamiltion, Dr. Terry Smith and Ms. Jean Haas,
a. Line Scheduling
b. Use of the phone apps
b. Review procedures
Thur- June 8th- Sister Mary Frances Seeley, OSF, Ph.D. and Dr. Terry Smith
a. Summary and Questions
b. Graduation
Upper Room Affirmation
I will respect each caller
with their unique gifts, talents, problems and concerns
as a creation of God.
I will open my heart with compassion towards the needs of the callers in a wholistic manner.
I will act with honestly and integrity with all that I do.
I will honor the hotline,
further it's ministry of service and leadership
and continue the legacy
of all those faithful volunteers who have come before me.
In acting together we are the face of
Christ
ministering those who bearing
their private sufferings
and in need
of the compassion and mercy of God.
In my actions, I am the hotline.
In serving together, we are the hotline,
expressing the mercy and compassion of God.