Volunteer Training

1. Make sure that you fill out your volunteer form 
Click the link below
2. Practice Sign in for your shift: 
Click the link below
3. Practice Fill out Data Sheets:
Click the link below

4.  Policy Manual Verification

Priests On Call


Fr. Pat Beck-"Fr. Jim"-1-361-558-8162

                   (Military Chaplain)

Fr. David Baratelli-"Fr. Michael"-1-732-280-2682  (Military Chaplain)


Bishop Conlon-"Fr. Bob"-1-815-258-9040



Fr. Ed McLaughlin-"Fr. Joseph"-1-708-306-5317 or 1-708-597-3180 X214

Fr. Pat Beck-"Fr Jim"-1-361-558-8162

                  (Military Chaplain)

Fr. David Baratelli-"Fr. Michael"-1-732-280-2682 (Military Chaplain)


Fr. Pat Beck-"Fr. Jim"-1-361-588-8162

                 (Military Chaplain)

Fr. Carlos M. Boorquez-"Fr. Luis"-1-618-381-4829 (Military Chaplain)


Fr. Al Miller-"Fr. Allen"-1-727-466-3066 (Home)

Fr. Chuck Faso-"Fr. John"-1-773-844-8162

                 (Military Chaplain)

Fr. David Baratelli-"Fr. Michael"-1-732-280-2682(Military Chaplain)


Fr. Al Miller-"Fr. Allen"-1-727-466-3066(Preferred), Home 1-727-343-0516

Fr. David Baratelli-"Fr. Michael"-1-732-280-2682        (Military Chaplain)

Fr. Pat Beck-"Fr. Jim"-1-361-558-8162

                (Military Chaplain)


Fr. Pat Beck-"Fr. Jim"-1-361-588-8162

                (Military Chaplain)

Fr. David Baratelli-"Fr. Michael"-1-732-280-2682      (Military Chaplain)

National Organizations for Referrals

The National Institute of Mental Health (NIMH) Resource Center

Phone: 1-866-615-6464

National Suicide Prevention Lifeline:

Call 1-800-273-8255; Spanish 1-888-628-9454; Deaf or hearing loss-1-800-799-4889; Crisis Text Line: Text "HELLO" to 741741

Veterans Crisis Line:

Call 1-800-273-8255 and press 1 or text to 838255; Deaf or hearing loss 1-800-799-4889

Disaster Distress Helpline:

Call  1-800-985-5990 or text "TalkWithUs" to 66746

Provides immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster.

National Institute on drug abuse:

Treatment Locator 1-800-662-4357

Center for Addiction: 212-841-5200

Helpline for referral: 815-378-4373 in caller's area

LGBTQ Suicide Prevention

Call 1-800-273-8255

Text TALK to 741741

National Council on Problem Gambling

Helpline for referrals: 1-800-522-4700

International Sex Addiction


(click onto links below)
Training Schedule

Tuesday, Oct. 6, - Thursday, November 24, 2020


T- Oct. 6 - Dr. Terry Smith


Flow Chart

Issues Diagram

Begin Policy/Procedures


Th - Oct. 8 - Dr. Terry Smith and Ms. Jean Haas

Cont. Policy/Procedures

Overview of Accessing Resources and Providing Referrals


T- Oct 13 – Dr. Terry Smith

Concepts and Application of Active Listening (1)


Th - Oct 15 – Dr. Terry Smith

Active Listening (2)

Stages of Change Model


T- Oct. 20 – Dr. Terry Smith

Overview of Mental Health Disorders


Th - Oct. 22 – Dr. Terry Smith and Ms. Jean Haas

a. Role-Playing

b. Data Sheet Documentation, Signing in/Out

c. Accessing Resources and Making Referrals


T- Oct. 27 – Dr. James Healy

Sexuality and Relationships


Th- Oct. 29 – Fr. Chuck Fasco

a. Spirituality and Relationships


T - Nov. 3 - Dr. Debbie Majors

Suicide Prevention and Survivor Grief


Th – Nov. 5 – Dr. Billie Terrell 

Religious, Moral and Ethical Issues

T- Nov. 10 – Marcia Van Natta

a. Substance Abuse and Addictions

b. Role Playing


Th - Nov. 12– Sr. Mary Frances Seeley, OSF, Ph.D

a. Calls concerning the Occult

T – Nov. 17 -  James Kubalewski, MSW, LCSW

a. Client Centered Counseling and Motivational Interviewing


Th – Nov. 19 – Deacon Ray Hamiltion, Dr. Terry Smith and Ms. Jean Haas,

a. Line Scheduling and Review of Protocols

T- Nov. 24- Sister Mary Frances Seeley, OSF, Ph.D. and Dr. Terry Smith

a. Role Playing

b. Graduation

Upper Room Affirmation

I will respect each caller


    with their unique gifts, talents,                problems and concerns


    as a creation of God. 


I will open my heart with compassion       towards the needs of the callers in a     wholistic manner.

I will act with honestly and integrity           with all that I do.

I will honor the hotline,


    further it's ministry of service and          leadership 


    and continue the legacy


    of all those faithful volunteers who        have come before me.

In acting together we are the face of



ministering those who bearing

    their private sufferings


and in need 

    of the compassion and mercy of            God.

In my actions, I am the hotline.

    In serving together, we are the              hotline,


    expressing the mercy and                      compassion of God.


Or Choose Your Amount

The Upper Room Crisis Hotline is a 501 (c)(3) Corporation

Contributions are tax-deductible under Internal Revenue Code Section 501(c)(3) 

Help Us Now


About Us

  • Prayer

  • Family 

  • Addictions

  • Questions regarding religion

How We Can Help

The Upper Room Crisis Hotline 

P.O. Box 3572  

Joliet, Il. 60434

The Upper Room Crisis Hotline, Inc.

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