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The Upper Room Crisis Hotline is a 501 (c)(3) Corporation

Contributions are tax-deductible under Internal Revenue Code Section 501(c)(3) 

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About Us

  • Prayer

  • Family 

  • Addictions

  • Questions regarding religion

How We Can Help

The Upper Room Crisis Hotline 

P.O. Box 3572  

Joliet, Il. 60434

The Upper Room Crisis Hotline, Inc.

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Thank you for taking the interest in becoming a Hotline Phone Counselor!

  • Classes Begin Tues. April 14th- from 10a.m.-12PM
  • Park in the rear of the building
  • Enter Door #4 and enter the ramp.
  • Ask Security to take you to the Hotline Training Offices
  • For more information contact Dr. Terry Smith at 815 727-4367 or email us at:

The Upper Room Crisis Hotline is in need of caring and compassionate individuals that want to give of themselves in order to support those seeking emotional and spiritual support. The Upper Room Hotline is in the Joliet/Crest Hill, Illinois area, so it is important to consider whether or not you are within a reasonable distance for traveling to and from the Upper Room. While we welcome all callers regardless of their background, our ministry continues in the Catholic tradition. Therefore we ask that volunteers be of the Catholic faith. The Upper Room will provide the necessary training to prepare those that wish to volunteer for the hotline. We are particularly in need of individuals that would have some flexibility in their schedule to accommodate the needs of our callers to the hotline. Night hours and weekend hours are often difficult time slots to fill. The next classes will begin on Tuesday, April 14, 2020. If you are interested in becoming a Phone Counselor Volunteer please contact Dr. Terry Smith, Executive Director of The Upper Room Crisis Hotline, at 815-727-4367 Monday through Friday from 8:30 a.m. to 12:00 noon.

Dr. Terry Smith
Executive Director
Upper Room Crisis Hotline

The Upper Room Catholic Hotline is a faith-based hotline in the Catholic Tradition.  For this reason, we require that all phone volunteer candidates be practicing Catholics.


Since The Upper Room offers all of our callers pastoral not clinical help, it would be helpful to have a background in psychology/counseling but it is not a mandatory qualification.  Because of this, you will be trained and considered as a paraprofessional.


In the event that you have to miss a session, please notify Dr. Terry Smith in order to arrange for makeup dates.


Training Classes are free of charge but a goodwill offering is accepted if you feel moved to do so.


1. The call center is in Joliet, but the exact location is not identified for the safety of the volunteers who come in and out during the night hours. It is easily located and has easy access. The training is held at the St. Clare Campus of the University of St. Francis, on the corner of Plainfield Rd. and Theodore St. Do you remember the old Guardian Angel Home? That’s it.


2. The training is a course in normal and abnormal psychology especially designed for hotline work. The training is 6 weeks, meeting on Tuesday and Thursday evenings from 10 AM-12PM. 


3. The training begins this April 14th thru Oct 29th, 2019


Thanks, again, for your interest. Come to class Tuesday at 10 a.m, using the rear entrance, door #4. Go down the ramp and enter. Security will be there to guide you to the classroom.

Training Location

1550 Plainfield Rd. Joliet, Il. 60435


Our Training Offices are located at the corner of Theodore and Plainfield Rd in Joliet, Il.

St. Clare Campus at the University Of St. Francis

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