Thank you for taking the interest in becoming a Hotline Phone Counselor!

  • When: October 6th-November 24th
  • Where: Classes will be conducted remotely via scheduled Zoom Meetings so that you will be able to participate at your residence.
  • To register or for more information contact Dr. Terry Smith at 815-727-4367 or email us at:

The Upper Room Crisis Hotline is in need of caring and compassionate individuals that want to give of themselves in order to support those seeking emotional and spiritual support.


The Upper Room welcomes all callers regardless of their background.  Our ministry continues in the Catholic tradition. Therefore we ask that volunteers be of the Catholic faith.


The Upper Room will provide the necessary training to prepare those that wish to volunteer for the hotline. We are particularly in need of individuals that would have some flexibility in their schedule to accommodate the needs of our callers to the hotline. Night hours and weekend hours are often difficult time slots to fill.


Typically, our training sessions were at the University of St. Francis St. Claire Campus.  Due to the Covid-19 pandemic, The next classes will begin on October 6th-November 24th via Zoom Meetings. If you are interested in becoming a Phone Counselor Volunteer please contact Dr. Terry Smith, Executive Director of The Upper Room Crisis Hotline, at 815-727-4367.

Dr. Terry Smith
Executive Director
Upper Room Crisis Hotline


The Upper Room Catholic Hotline is a faith-based hotline in the Catholic Tradition.  Again, for this reason, we require that all phone volunteer candidates be practicing Catholics.


Since The Upper Room offers all of our callers pastoral not clinical help, it would be helpful to have a background in psychology/counseling but it is not a mandatory qualification.  Because of this, you will be trained and considered as a paraprofessional.


In the event that you have to miss a session, please notify Dr. Terry Smith in order to arrange for makeup dates.


Training Classes are free of charge but a goodwill offering is accepted if you feel moved to do so.


The training is typically conducted at the St. Francis Campus with the courses conducted in normal and abnormal psychology especially designed for hotline work. The training is 6 weeks, meeting on Tuesday and Thursday, October 6th-November 24th from 10 AM-12 PM via scheduled Zoom Meetings.  Therefore, you will be able to participate remotely from your residence.

Once you complete the course, you will be certified as an Upper Room Hotline Counselor.  As a trained counselor, you will be able to take hotline calls remotely from your own residence using your own cell phone with our own special privacy software.  A local residence requirement is not required to be a line operator.

Our Previous Training Location

1550 Plainfield Rd. Joliet, Il. 60435


Previous to the pandemic, our Training Offices were located at the corner of Theodore and Plainfield Rd in Joliet, Il.

St. Clare Campus at the University Of St. Francis

They are now offered through scheduled online Zoom Meetings


Or Choose Your Amount

The Upper Room Crisis Hotline is a 501 (c)(3) Corporation

Contributions are tax-deductible under Internal Revenue Code Section 501(c)(3) 

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About Us

  • Prayer

  • Family 

  • Addictions

  • Questions regarding religion

How We Can Help

The Upper Room Crisis Hotline 

P.O. Box 3572  

Joliet, Il. 60434

The Upper Room Crisis Hotline, Inc.

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